Job Summary

We are seeking a strategic and results-driven Account Management Director to lead our account management team. The Account Management Director will be responsible for overseeing the management of client relationships, ensuring high levels of customer satisfaction, and driving revenue growth through effective account strategies. This role requires strong leadership skills, a deep understanding of customer needs, and the ability to align account management practices with overall business objectives. If you have a proven track record in account management and a passion for delivering exceptional client experiences, we want to hear from you!

Responsibilities

• Lead and mentor the account management team, providing guidance, support, and professional development opportunities.
• Develop and implement account management strategies to enhance customer satisfaction and drive revenue growth.
• Foster strong relationships with key clients, understanding their business needs and objectives to provide tailored solutions.
• Monitor account performance metrics, analyzing data to identify opportunities for improvement and growth.
• Collaborate with sales, marketing, and product teams to align strategies and ensure a cohesive approach to client engagement.
• Oversee contract negotiations and renewals, ensuring compliance with company policies and client expectations.
• Act as the primary point of contact for escalated client issues, resolving concerns and maintaining positive relationships.
• Prepare and present reports on account performance, team metrics, and customer feedback to senior management.
• Stay informed about industry trends, competitor activities, and market conditions to inform account strategies.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is preferred.
• Proven experience in account management, client services, or a similar role, with a track record of success in managing client relationships.
• Strong leadership skills with experience in managing and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Work Environment

• Office-based, remote, or hybrid work environment (specify based on company policy).
• Collaborative atmosphere with opportunities for leadership development and training.
• Dynamic environment focused on client satisfaction and business growth.