Hospitality Manager

المشاهدات

تفاصيل الوظيفة

معرّف الوظيفة

191513

الوصف الوظيفي

A Hospitality Manager is responsible for overseeing the daily operations of a hotel, restaurant, or other hospitality establishments. This role involves managing staff, ensuring customer satisfaction, and implementing strategies to enhance guest experiences while maximizing profitability. The Hospitality Manager plays a key role in maintaining high standards of service and operational efficiency.

Responsibilities:

  • Oversee daily operations of the establishment, ensuring all departments are functioning smoothly
  • Manage staff recruitment, training, and development to maintain high service standards
  • Develop and implement operational policies and procedures to enhance efficiency and customer service
  • Monitor and evaluate guest feedback, addressing any issues or concerns promptly
  • Collaborate with other department managers to ensure seamless service delivery
  • Prepare budgets, forecasts, and financial reports to track performance and profitability
  • Implement marketing strategies to attract and retain customers
  • Ensure compliance with health and safety regulations and licensing laws
  • Manage inventory and supplies, including food and beverage, equipment, and cleaning supplies
  • Organize events, conferences, and special functions to maximize revenue
  • Maintain relationships with vendors, suppliers, and local businesses
  • Analyze market trends and competitor activities to identify opportunities for growth
  • Handle guest inquiries and complaints in a professional and timely manner
  • Ensure the establishment adheres to brand standards and quality benchmarks

Requirements:

  • Proven experience as a Hospitality Manager or in a similar role
  • Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team
  • Excellent customer service skills and a passion for enhancing guest experiences
  • Solid understanding of financial management and budgeting
  • Knowledge of hospitality industry trends and best practices
  • Strong organizational and time management abilities
  • Excellent communication skills, both verbal and written
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Proficient in Microsoft Office Suite and hospitality management software
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)

Work Environment:

  • Fast-paced hospitality environment, often requiring long hours and flexibility
  • Interaction with guests, staff, and vendors regularly
  • May involve working in various settings, including front of house and back office

Equal Opportunity Employer Statement:
We are committed to creating an inclusive work environment. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, or disability status.

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