We’re seeking a Full-Time Customer Success Manager to foster strong relationships with clients and ensure they are fully utilizing our products and services. This role involves understanding customer needs, helping them achieve success, and reducing churn by delivering an exceptional customer experience.

Responsibilities:

• Serve as the primary contact for onboarding new customers
• Provide ongoing support and guidance to ensure clients achieve desired outcomes
• Identify upsell opportunities and work with the sales team to increase customer value
• Conduct regular check-ins with customers and address any concerns or challenges
• Manage customer feedback to improve the product and service offering
• Develop customer success plans tailored to individual client goals
• Track customer satisfaction and loyalty metrics

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in customer success or account management
• Strong problem-solving and communication skills
• Ability to manage multiple clients and provide exceptional service
• Proficiency with CRM systems

Work Environment:

• Collaborative office environment with a focus on client satisfaction and retention
• Regular team meetings and customer success workshops
• Flexible work options, including remote days and a supportive team culture

Equal Opportunity Employer Statement:
We are committed to creating an inclusive workplace where diversity is valued. All qualified applicants will receive consideration for employment without regard to race, gender, age, or any other legally protected status.