Job Summary

We are looking for a proactive and detail-oriented Account Management Manager to lead our account management team. The Account Management Manager will be responsible for developing and maintaining strong relationships with clients, ensuring their needs are met, and driving customer satisfaction. This role requires excellent leadership skills, a deep understanding of client management, and the ability to develop strategies that enhance client retention and growth. If you are passionate about client success and have a proven track record in account management, we want to hear from you!

Responsibilities

• Lead and oversee the account management team, providing mentorship and guidance to team members.
• Develop and implement account management strategies to maximize client satisfaction and retention.
• Build and maintain strong relationships with key clients, understanding their business goals and objectives.
• Monitor account performance, analyzing data to identify trends and opportunities for growth.
• Collaborate with sales, marketing, and product teams to ensure alignment on client needs and expectations.
• Manage the onboarding process for new clients, ensuring a smooth transition and effective communication.
• Address and resolve client concerns and issues in a timely and effective manner.
• Prepare and present performance reports to clients and senior management, highlighting key metrics and successes.
• Stay informed about industry trends and best practices to continuously improve account management processes.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field; advanced degree preferred.
• Proven experience in account management or client services, with a focus on relationship building and client success.
• Strong leadership and team management skills, with experience in mentoring and developing staff.
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Work Environment

• Office-based, remote, or hybrid work environment (specify based on company policy).
• Collaborative atmosphere with opportunities for professional development and career advancement.
• Dynamic environment focused on enhancing client relationships and driving business growth.