The Sales Advisor is responsible for providing excellent customer service, guiding clients through the purchasing process, and helping them select the best products to meet their needs. They play a key role in driving sales, building relationships with customers, and ensuring they have a positive shopping experience. Sales Advisors also stay up to date on product knowledge and company promotions to maximize sales opportunities.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Provide expert advice on products and services to meet customers‘ needs.
• Build and maintain long-term customer relationships to encourage repeat business.
• Meet and exceed sales targets and key performance indicators (KPIs).
• Stay informed on the latest products, promotions, and store policies.
• Process transactions accurately through the point-of-sale (POS) system.
• Assist with inventory management and restocking merchandise as needed.
• Handle customer inquiries, complaints, and returns professionally.
• Collaborate with team members to improve overall store performance.
• Maintain the cleanliness and organization of the sales floor.

Requirements:

• High school diploma or equivalent (Bachelor’s degree in a related field is a plus).
• Proven experience in sales or customer service roles.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and identify their needs.
• Strong problem-solving skills and a proactive approach to meeting sales targets.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills for handling cash and card transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

Work Environment:

• Retail store environment, often fast-paced and customer-focused.
• Involves standing for extended periods and regular interaction with customers.
• Requires occasional lifting and moving of merchandise.