The Retail Manager is responsible for overseeing the daily operations of the store, ensuring a smooth shopping experience for customers, and maximizing profitability. They manage staff, inventory, and merchandising, while driving sales and fostering a positive customer service environment. The Retail Manager also develops strategies to meet sales goals and ensures that the store operates efficiently and in line with company standards.

Responsibilities:

• Oversee day-to-day store operations, including opening and closing procedures.
• Lead, motivate, and manage a team of sales associates to deliver exceptional customer service.
• Set and track sales targets, KPIs, and profitability goals for the store.
• Monitor and manage inventory levels, including ordering, stock rotation, and loss prevention.
• Ensure the store is well-merchandised, clean, and organized to enhance the shopping experience.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Implement company policies, promotions, and pricing strategies.
• Recruit, train, and develop staff, ensuring a high level of performance and engagement.
• Analyze sales data and prepare reports on store performance, customer trends, and staff productivity.
• Ensure compliance with health, safety, and legal standards.
• Manage budgeting, staffing schedules, and payroll for the store.

Requirements:

• High school diploma or equivalent (Bachelor’s degree in business or related field preferred).
• Proven experience in retail management or supervisory roles.
• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to analyze sales data and make informed business decisions.
• Knowledge of retail operations, including merchandising, inventory control, and sales.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Proficiency with point-of-sale (POS) systems and retail management software.

Work Environment:

• Retail store environment, involving standing and walking for extended periods.
• Frequent interaction with staff and customers, and occasional lifting of merchandise.
• Fast-paced atmosphere, requiring attention to detail and multitasking.