Job Summary

We are seeking an experienced and strategic Account Supervisor to oversee client accounts and ensure the delivery of high-quality services. The Account Supervisor will lead a team of account managers, build strong client relationships, and play a key role in developing and implementing account strategies. This role requires excellent leadership skills, a deep understanding of account management, and the ability to drive client success. If you are a proactive leader with a passion for customer satisfaction, we want to hear from you!

Responsibilities

• Lead and manage a team of account managers to ensure consistent and high-quality service delivery.
• Oversee a portfolio of client accounts, building strong relationships and ensuring client satisfaction.
• Develop and execute account strategies to meet client needs and achieve business objectives.
• Act as a point of escalation for client issues, ensuring timely and effective resolution.
• Monitor account performance, providing regular reports to clients and senior management.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to support client goals.
• Identify opportunities for account growth, including upselling and cross-selling services.
• Conduct regular business reviews with clients, gathering feedback and identifying areas for improvement.
• Provide coaching, training, and development opportunities for account team members.
• Stay informed about industry trends and market conditions to anticipate client needs.

Requirements

• Proven experience as an Account Supervisor, Senior Account Manager, or similar role in [industry or sector].
• Strong understanding of account management principles and customer relationship management.
• Excellent leadership, communication, and negotiation skills.
• Ability to analyze client needs and develop actionable solutions.
• Proficiency in CRM software and Microsoft Office Suite.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Demonstrated ability to manage and develop high-performing teams.
• Strong problem-solving skills and attention to detail.

Work Environment

• Office-based, remote, or hybrid work environment (specify based on company policy).
• Collaborative and fast-paced atmosphere with opportunities for professional growth and advancement.
• May involve occasional travel for client meetings and industry events.