Job Summary

We are seeking a proactive and strategic Manager of Customer Enablement to join our team. The Manager of Customer Enablement will be responsible for developing and implementing initiatives that empower our customers to effectively utilize our products and services, ensuring they achieve their desired outcomes. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs and success strategies. If you are passionate about enhancing customer experiences and driving success, we want to hear from you!

Responsibilities

• Develop and execute a comprehensive customer enablement strategy that aligns with company goals and enhances customer engagement.
• Collaborate with cross-functional teams (sales, product, support) to identify customer needs and create tailored enablement programs.
• Design and deliver onboarding programs, training sessions, and resources to help customers maximize the value of our products and services.
• Create and maintain a centralized repository of customer resources, including guides, FAQs, and training materials for easy access.
• Monitor customer usage and engagement data to identify areas for improvement and proactively address customer challenges.
• Foster strong relationships with key customer stakeholders to gain insights into their needs and experiences.
• Collect and analyze customer feedback to inform product improvements and enhance the overall customer experience.
• Develop metrics and KPIs to measure the effectiveness of customer enablement initiatives and adjust strategies as needed.
• Facilitate workshops, webinars, and other educational events to promote best practices and enhance customer knowledge.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
• Proven experience in customer enablement, customer success, or a related field, preferably in a managerial role.
• Strong understanding of customer needs and the ability to develop solutions that drive customer success.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience with customer enablement tools and technologies (e.g., LMS, CRM software) is preferred.
• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Ability to work independently and collaboratively in a fast-paced environment.
• A passion for customer advocacy and a commitment to continuous improvement.

Work Environment

• Office-based, remote, or hybrid work environment (specify based on company policy).
• Collaborative atmosphere with opportunities for professional development and career advancement.
• Dynamic environment focused on enhancing customer satisfaction and success.