As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service to ensure a welcoming and pleasant experience. This role requires strong communication skills and a friendly demeanor, as well as the ability to handle various tasks efficiently in a fast-paced environment. You will play a vital role in managing guest reservations, check-ins, and check-outs while maintaining the hotel’s high standards of hospitality.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a smooth check-in process
• Assist guests with check-out procedures, including settling bills and processing payments
• Manage reservations and provide accurate information about room availability, rates, and hotel amenities
• Address guest inquiries and resolve any issues or complaints promptly and professionally
• Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
• Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for guests
• Promote hotel services and facilities, providing recommendations for local attractions and dining options
• Handle phone calls, emails, and online inquiries with professionalism and courtesy
• Process guest requests for special accommodations and provide personalized service to enhance guest satisfaction
• Ensure compliance with hotel policies and procedures, as well as health and safety regulations

Requirements:

• High school diploma or equivalent; additional hospitality training is a plus
• Previous experience in a customer service or hospitality role preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and work effectively under pressure
• Proficient in computer systems and hotel management software
• Flexibility to work various shifts, including evenings, weekends, and holidays

Work Environment:

• Fast-paced hotel environment, with a focus on providing excellent guest service
• Collaborative team atmosphere, working closely with other hotel staff to ensure a seamless guest experience
• Opportunities for career advancement within the hotel or hospitality industry