We are seeking an Overnight Customer Service Representative to handle late-night inquiries and provide support to customers via phone, email, and chat. You will assist customers with questions, troubleshoot issues, and provide solutions.

Responsibilities:

• Answer customer inquiries via phone, email, or chat in a timely manner
• Provide assistance with orders, account issues, and product information
• Troubleshoot technical problems and guide customers through solutions
• Document customer interactions and follow up on unresolved issues
• Maintain a positive and professional attitude when interacting with customers
• Collaborate with the day-shift team for smooth transitions and updates

Requirements:

• Strong communication and problem-solving skills
• Ability to remain calm and helpful in high-pressure situations
• Flexibility to work overnight shifts, including weekends and holidays
• Previous customer service experience is preferred but not required
• Basic computer literacy and ability to navigate customer service software

Work Environment:

• Office or call center environment, working at a desk for most of the shift
• Minimal supervision, with focus on independent problem-solving during overnight hours
• Occasional interaction with other team members or supervisors

Equal Opportunity Employer Statement:
We are an equal opportunity employer and welcome candidates from all backgrounds. All qualified applicants will be considered without regard to race, gender, or any other protected status.