We are looking for a professional and customer-focused Call Center Representative to handle customer inquiries and provide support over the phone. You will help resolve issues, answer questions, and ensure customer satisfaction.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Provide information about products, services, or policies
• Resolve customer issues, escalating problems when necessary
• Maintain accurate records of customer interactions
• Process orders, returns, or other customer requests
• Meet daily performance goals for customer satisfaction and call handling

Requirements:

• Excellent verbal communication and listening skills
• Ability to work in a fast-paced environment
• Basic computer skills and proficiency in using customer service software
• Strong problem-solving abilities
• Prior call center or customer service experience is a plus

Work Environment:

• Call center environment with a focus on customer interaction over the phone
• Requires sitting for long periods and working with computers
• Collaborative team environment with performance-based goals

Equal Opportunity Employer Statement:
We are committed to creating an inclusive work environment and welcome applicants from all backgrounds. All qualified candidates will be considered regardless of race, gender, or other protected characteristics.