A Hospitality Manager is responsible for overseeing the daily operations of a hotel, restaurant, or other hospitality establishments. This role involves managing staff, ensuring customer satisfaction, and implementing strategies to enhance guest experiences while maximizing profitability. The Hospitality Manager plays a key role in maintaining high standards of service and operational efficiency.

Responsibilities:

• Oversee daily operations of the establishment, ensuring all departments are functioning smoothly
• Manage staff recruitment, training, and development to maintain high service standards
• Develop and implement operational policies and procedures to enhance efficiency and customer service
• Monitor and evaluate guest feedback, addressing any issues or concerns promptly
• Collaborate with other department managers to ensure seamless service delivery
• Prepare budgets, forecasts, and financial reports to track performance and profitability
• Implement marketing strategies to attract and retain customers
• Ensure compliance with health and safety regulations and licensing laws
• Manage inventory and supplies, including food and beverage, equipment, and cleaning supplies
• Organize events, conferences, and special functions to maximize revenue
• Maintain relationships with vendors, suppliers, and local businesses
• Analyze market trends and competitor activities to identify opportunities for growth
• Handle guest inquiries and complaints in a professional and timely manner
• Ensure the establishment adheres to brand standards and quality benchmarks

Requirements:

• Proven experience as a Hospitality Manager or in a similar role
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team
• Excellent customer service skills and a passion for enhancing guest experiences
• Solid understanding of financial management and budgeting
• Knowledge of hospitality industry trends and best practices
• Strong organizational and time management abilities
• Excellent communication skills, both verbal and written
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proficient in Microsoft Office Suite and hospitality management software
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)

Work Environment:

• Fast-paced hospitality environment, often requiring long hours and flexibility
• Interaction with guests, staff, and vendors regularly
• May involve working in various settings, including front of house and back office

Equal Opportunity Employer Statement:
We are committed to creating an inclusive work environment. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, or disability status.