The Retail Sales Representative is responsible for assisting customers in finding and purchasing products while providing exceptional service. This role involves understanding customer needs, promoting products, processing sales transactions, and maintaining a clean, organized sales floor. The Retail Sales Representative is expected to meet sales goals and ensure customer satisfaction through product knowledge and friendly service.

Responsibilities:

• Greet customers and assess their needs to provide assistance and product recommendations.
• Answer questions about products, pricing, and availability.
• Demonstrate features and benefits of products to encourage sales.
• Process sales transactions accurately through the point-of-sale system.
• Maintain knowledge of current promotions, discounts, and company policies.
• Help customers with returns, refunds, and exchanges following store policies.
• Maintain cleanliness and organization of the sales floor, including stocking and arranging merchandise.
• Meet and exceed sales targets and contribute to the store’s overall sales goals.
• Build and maintain strong relationships with customers to encourage repeat business.
• Collaborate with team members to ensure a smooth and efficient shopping experience.

Requirements:

• High school diploma or equivalent.
• Proven experience in retail sales or customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Ability to stand for extended periods and handle multiple customers simultaneously.
• Familiarity with POS systems and basic computer skills.
• Sales-driven and customer-focused.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Work Environment:

• Retail store environment with frequent customer interaction.
• Requires standing for long periods and occasionally lifting or carrying items.