The Retail HR Manager is responsible for overseeing the human resources operations within a retail environment. This role involves managing recruitment, employee relations, training, performance management, and ensuring compliance with labor laws and company policies. The Retail HR Manager works closely with store managers and department heads to foster a positive work environment and align HR practices with the company’s goals.

Responsibilities:

• Manage the full recruitment process for store staff, including sourcing, interviewing, and onboarding.
• Implement and oversee employee performance management systems and appraisals.
• Ensure compliance with labor laws, health and safety regulations, and company HR policies.
• Handle employee relations issues, including conflict resolution, disciplinary actions, and grievances.
• Develop and implement training programs to improve employee skills and job performance.
• Collaborate with retail management to forecast staffing needs and develop succession plans.
• Administer employee benefits programs and ensure accurate payroll processing in coordination with the payroll department.
• Monitor employee turnover and develop strategies to improve retention and job satisfaction.
• Provide guidance on HR best practices and support management with policy interpretation and application.
• Lead diversity and inclusion initiatives within the retail organization.
• Manage HR documentation, employee records, and ensure confidentiality.
• Conduct exit interviews and provide recommendations for improving employee engagement and retention.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR, preferably in a retail or similar fast-paced environment.
• Strong knowledge of labor laws, employment regulations, and HR best practices.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in HR management software and MS Office applications.
• Problem-solving skills with the ability to handle sensitive issues professionally and discreetly.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong organizational and time-management skills.

Work Environment:

• Primarily office-based within a retail environment.
• May involve occasional travel between store locations.