We are looking for a Full-Time IT Support Specialist to provide technical assistance to employees and manage day-to-day IT operations. This role involves troubleshooting hardware and software issues, installing and maintaining equipment, and ensuring optimal network performance.

Responsibilities:

• Provide technical support for hardware, software, and network issues
• Install, configure, and update computer systems and software
• Monitor network performance and troubleshoot connectivity problems
• Maintain IT documentation, including system configurations and troubleshooting guides
• Ensure data security and backup protocols are followed
• Collaborate with external vendors to resolve complex issues
• Assist in training employees on IT tools and best practices

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience with network administration and troubleshooting
• Knowledge of Windows and Mac operating systems
• Strong problem-solving and communication skills
• Ability to manage multiple support tickets and prioritize tasks effectively

Work Environment:

• Office setting with on-site support responsibilities and occasional remote troubleshooting
• Opportunity to work with cutting-edge technology and tools
• Supportive IT team environment with opportunities for growth and training

Equal Opportunity Employer Statement:
We are committed to creating a diverse and inclusive work environment. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.