The Festival Box Office Staff handles ticket sales and distribution, customer inquiries, and general front-line customer service at the festival. This role is essential for ensuring guests have a seamless experience when entering the event.
Responsibilities:
- Sell tickets and process payments (cash, card, or online).
- Distribute pre-purchased tickets or wristbands.
- Assist with customer service inquiries regarding festival schedules, events, and ticketing policies.
- Handle issues with ticketing, such as lost or invalid tickets.
- Keep accurate records of transactions and balance cash drawers at the end of shifts.
- Ensure smooth entry for festival-goers by managing queues and providing instructions.
Requirements:
- Strong customer service skills and ability to handle high-stress situations.
- Experience in retail, ticketing, or event management.
- Excellent communication skills, both verbal and written.
- Ability to work efficiently under pressure with attention to detail.
- Flexibility to work weekends, evenings, and long shifts.
Work Environment:
- Outdoor ticket booths, with exposure to various weather conditions.
- High-volume, fast-paced environment with frequent interactions with festival attendees.