Job Summary: We are seeking a motivated and customer-focused Account Manager to join our team. The ideal candidate will be responsible for managing client relationships, understanding client needs, and ensuring that our services meet their expectations. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to drive customer satisfaction and loyalty.

Responsibilities:

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Understand client needs and objectives, and propose solutions to help them achieve their goals.
• Collaborate with internal teams to ensure successful project delivery and client satisfaction.
• Monitor account performance, analyze data, and provide insights and recommendations to clients.
• Identify opportunities for upselling and cross-selling additional products and services.
• Prepare and present regular reports on account performance and updates to clients.
• Address client inquiries and resolve any issues promptly and effectively.
• Stay informed about industry trends and competitive landscape to provide strategic advice to clients.
• Participate in contract negotiations and renewals as necessary.

Requirements:

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in account management, customer service, or a similar role.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Proficient in CRM software and Microsoft Office applications.
• Ability to work independently and manage multiple accounts effectively.
• Willingness to travel as needed for client meetings.

Work Environment: This position is primarily office-based, with occasional travel to client sites. The Account Manager will work in a collaborative environment, interacting with clients and internal teams to ensure successful account management and client satisfaction.