The Festival Box Office Staff handles ticket sales and distribution, customer inquiries, and general front-line customer service at the festival. This role is essential for ensuring guests have a seamless experience when entering the event.

Responsibilities:

• Sell tickets and process payments (cash, card, or online).
• Distribute pre-purchased tickets or wristbands.
• Assist with customer service inquiries regarding festival schedules, events, and ticketing policies.
• Handle issues with ticketing, such as lost or invalid tickets.
• Keep accurate records of transactions and balance cash drawers at the end of shifts.
• Ensure smooth entry for festival-goers by managing queues and providing instructions.

Requirements:

• Strong customer service skills and ability to handle high-stress situations.
• Experience in retail, ticketing, or event management.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently under pressure with attention to detail.
• Flexibility to work weekends, evenings, and long shifts.

Work Environment:

• Outdoor ticket booths, with exposure to various weather conditions.
• High-volume, fast-paced environment with frequent interactions with festival attendees.