We are looking for a part-time Customer Support Specialist to assist customers with product inquiries, troubleshooting, and issue resolution. You will provide excellent customer service through various channels, ensuring customer satisfaction and a positive experience.

Responsibilities:

• Respond to customer inquiries via phone, email, or live chat
• Troubleshoot technical issues and provide product information
• Resolve customer complaints and escalate issues as needed
• Document customer interactions and solutions for future reference
• Provide feedback to product and support teams based on customer insights

Requirements:

• Previous experience in a customer service or technical support role
• Strong problem-solving skills and ability to handle difficult situations
• Excellent communication skills, both written and verbal
• Familiarity with customer support software (e.g., Zendesk, Freshdesk)
• Ability to work flexible hours, including evenings and weekends