Job Summary

We are seeking an experienced and strategic Engagement Manager to join our team. The Engagement Manager will be responsible for overseeing client relationships and ensuring the successful delivery of services. This role involves collaborating with cross-functional teams, managing project timelines, and identifying opportunities for growth within existing accounts. If you are a proactive leader with excellent communication skills and a passion for client success, we want to hear from you!

Responsibilities

• Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.
• Develop and maintain strong, long-term relationships with clients to drive engagement and satisfaction.
• Collaborate with internal teams to deliver high-quality services and solutions that align with client objectives.
• Manage project timelines, budgets, and resources to ensure successful execution and delivery of client engagements.
• Conduct regular check-ins and business reviews with clients to assess progress, gather feedback, and identify growth opportunities.
• Identify and propose solutions for clients’ evolving needs, including upselling and cross-selling relevant services.
• Monitor project performance and client satisfaction metrics, providing regular reports to stakeholders.
• Stay informed about industry trends and best practices to offer clients valuable insights and recommendations.
• Mentor and support junior team members in their professional development and client management skills.

Requirements

• Proven experience as an Engagement Manager, Account Manager, or similar role in [industry or sector].
• Strong understanding of client engagement strategies and relationship management principles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and client accounts effectively.
• Proficiency in project management tools and CRM software.
• Bachelor’s degree in Business, Marketing, or a related field; a Master’s degree is a plus.
• Strong analytical and problem-solving skills.
• Willingness to travel as needed for client meetings and industry events.

Work Environment

• Office-based, remote, or hybrid work environment (specify based on company policy).
• Fast-paced and collaborative atmosphere with opportunities for professional growth and advancement.
• May involve occasional travel for client visits and industry events