We are seeking a detail-oriented and tech-savvy CRM Administrator to manage, maintain, and optimize our customer relationship management (CRM) system. The ideal candidate will ensure the CRM operates smoothly, providing support to teams across the organization. This role involves troubleshooting issues, managing user access, ensuring data accuracy, and implementing improvements to maximize the CRM’s effectiveness.

Responsibilities:

• Administer the day-to-day operations of the CRM system, including managing user accounts, permissions, and system configurations
• Ensure data integrity by maintaining clean, accurate, and up-to-date records in the CRM system
• Provide technical support and training to users, addressing any system-related issues and ensuring effective usage
• Develop and implement CRM workflows, reports, and dashboards to support the needs of various departments
• Collaborate with sales, marketing, and customer service teams to customize the CRM system to meet business needs
• Troubleshoot and resolve any technical issues related to CRM performance or functionality
• Monitor CRM system performance and recommend enhancements or upgrades to improve system efficiency
• Manage data imports, exports, and system integrations with other software applications
• Conduct regular system audits to ensure compliance with internal policies and data privacy regulations
• Stay informed on CRM best practices and advancements, making recommendations for improvements and process automation

Requirements:

• Bachelor’s degree in Information Technology, Business, or a related field
• 2-3 years of experience in CRM administration, preferably with systems like Salesforce, HubSpot, or Zoho
• Strong technical knowledge of CRM systems, with the ability to troubleshoot and resolve technical issues
• Excellent organizational skills and attention to detail, ensuring data accuracy and system efficiency
• Experience in creating workflows, reports, and dashboards to meet business requirements
• Proficiency in Microsoft Office Suite and CRM-related software
• Ability to communicate technical information clearly to non-technical users
• Strong problem-solving skills and the ability to work independently in a fast-paced environment
• Knowledge of data privacy regulations and security best practices for handling customer information

Work Environment:

• Office-based with potential for hybrid or remote work options
• Collaborative environment, working closely with teams from various departments to optimize the CRM system
• Opportunities for professional growth in system administration and CRM management

Equal Opportunity Employer Statement:
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, gender, disability, or any other protected characteristic.