Job Summary

We are seeking an experienced and dedicated Professional Services Manager to lead our professional services team. The Professional Services Manager will be responsible for overseeing the delivery of high-quality services to our clients, ensuring projects are completed on time and within budget. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of client needs and project management methodologies. If you are passionate about client success and driving service excellence, we want to hear from you!

Responsibilities

• Lead and manage the professional services team, providing guidance, support, and mentorship to team members.
• Oversee the planning, execution, and delivery of professional services projects, ensuring they meet client expectations and quality standards.
• Collaborate with cross-functional teams (sales, product, support) to identify client needs and develop tailored solutions.
• Develop and maintain strong relationships with key clients, serving as a trusted advisor and point of contact.
• Monitor project progress, budget, and resource allocation, making adjustments as necessary to ensure successful outcomes.
• Implement best practices and standard operating procedures for project delivery and client engagement.
• Analyze project performance metrics and client feedback to identify areas for improvement and drive continuous enhancement of services.
• Provide training and support to clients on product usage and best practices to ensure their success.
• Stay informed about industry trends, technologies, and competitive landscape to inform service offerings.

Requirements

• Bachelor’s degree in Business, Management, Information Technology, or a related field; MBA is a plus.
• Proven experience in a professional services role, with a track record of managing projects and teams successfully.
• Strong understanding of project management methodologies and best practices.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients and stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in project management tools and software (e.g., Asana, Trello, Microsoft Project).
• Ability to work independently and collaboratively in a fast-paced environment.
• A commitment to client satisfaction and service excellence.

Work Environment

• Office-based, remote, or hybrid work environment (specify based on company policy).
• Collaborative atmosphere with opportunities for professional development and career advancement.
• Dynamic environment focused on achieving client success and delivering high-quality services.