The Customer Service Representative assists customers by answering inquiries, troubleshooting issues, and resolving complaints. This role involves maintaining a high level of professionalism while providing solutions to ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Troubleshoot technical issues and provide product information
• Document customer interactions and track issues for resolution
• Provide feedback to management on customer trends and areas for improvement

Requirements:

• Previous experience in a customer service role is preferred
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency in customer service software
• Flexibility to work evenings and weekends as needed